Say goodbye to trade counter chaos

As a busy merchant business, you’ll know all too well how little time-savings can add up to big wins. We’ve been asking our customers where the pinch points are across the business, and trying to develop ways to help, both little and big.

One thing that came out was that it can get a bit chaotic at the trade counter. With multiple staff serving multiple customers, processing orders, collections, rebates or simply providing information, things can get complicated. It’s time consuming to log off and log on between different users, but it’s important to know who’s who on the system.

So how do you keep track of who’s said what, what got agreed, and ensure nothing slips through the cracks – without a laborious account switchover ever time?

Introducing the easy multi-user trade counter

Instead of having to log off and log on separately, multiple staff members can use the same trade counter system, each identified by a unique 4 digit PIN that is input for each transaction. Users are prompted at the point of use to input their PIN so there’s no need to remember to switch between staff. The same set of devices can therefore be used for multiple staff concurrently.

That means that several staff members can use the same system easily across devices and quickly, saving customers valuable time on their transactions, without losing any of the granular, behind-the-scenes tracking information that businesses need for record keeping.

Keeping up to date

The trade counter information is integrated seamlessly with the system, with the PIN meaning that each staff member’s records are kept accurate across the system, so no-one misses out on credit for sales completed and everything is accountable. It also means stock figures stay up to date and information across the business is totally accurate.

Where notes or comments need to be inputted, they’re also updated so people in other parts of the business can see at a glance what has happened or what action is required, making for a smoother communication process.

The right tools, where you need them

They say that if you look after the pennies, the pounds look after themselves, and the same is very true of time keeping. If your staff can shave seconds off the time needed for every transaction, thanks to quick user switching, simpler navigation or more easily available information, those little bits of time add up significantly, meaning the business becomes more efficient and productive, and customers receive better service.

It might not be ground-breaking, but it is helpful on a day-to-day basis, and as the song goes – little things mean a lot. It's all about having the right tools for the job, at the time and place you need them. And that's what we always aim to provide for our customers, just as they do for theirs.