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PRIVACY

POLICY

REFER A FRIEND

TERMS & CONDITIONS

Eligibility

As a Ten-25 customer, you can refer multiple friends — up to 20 new friends every month from the first day of the calendar month to the last day. The limit resets on the first day of the next month. 
 

Please make sure your friend is happy to hear about this offer from Ten-25 before you refer them.

Referred friends can join Ten-25 as a referred friend if they’ve never made (or paid) for an order. They can start referring their own friends as soon as they have a Ten-25 account.

Let’s talk rewards

When referring friends, Ten-25 customers...

  • Earn credits which can be used to purchase Ten-25 rewards for every referred friend. The credits will be added to your account when a referred friend makes their first purchase. This credit must be used within 3 months or it will expire.

  • A ‘successful’ referral occurs when your friend signs up to Ten-25 and places an order.
     

Referred friends…

  • Earn credits which can be used to purchase Ten-25 rewards. The credits will be added to their account once their order is live. This credit must be used within 3 months or it will expire.

  • Must be able to tell Ten-25 who they were referred by, and how much input was given into their decision to proceed with the order.
     

About the reward

  • Any Ten-25 credit applied to your account has no official monetary value and can’t be exchanged, transferred, redeemed, replaced or refunded for proper cash. 

  • It lasts for 3 months without a purchase.

  • Can’t be transferred from person to person.
     

What if…

  • Will I still get credit if my friend cancels their order? No, your credit is only applied after the point that your friend can no longer cancel their order.

  • Someone closes their account? Any leftover rewards will be lost.

  • Ten-25 decides to gift a discount or make an exception to the Terms and Conditions? This is rare but referral rewards are variable at our discretion. In such instances the Terms and Conditions remain unchanged for all other instances.

  • Rules or incentives change or end? It’s not often, but this can happen. If it does, Ten-25 will reflect the changes here.

  • A referred friend or referring account holder has questions? Ten-25 will reply and any decisions made will be at Ten-25’s sole discretion.

 

We reserve the right to offer different discounts to customers at any one time from time to time.  Details of your discount will be set out in the communications you received from us.

 

Privacy a concern? Our Refer a Friend programme uses our website Privacy Notice.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated in this policy only.

Why we collect personal information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How we store, use, share and disclose site visitors' personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

How we communicate with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How to withdraw consent

If you don’t want us to process your data anymore, please contact us at info@ten-25.co.uk or send us mail to: Ten-25 Software Ltd. Peartree Business Centre, Cobham Road, Ferndown, BH22 7PT, United Kingdom


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@ten-25.co.uk or send us mail to: Ten-25 Software Ltd. Peartree Business Centre, Cobham Road, Ferndown, BH22 7PT, United Kingdom.

Cookies and other tracking tools

Screenshot of tracking tools used on website
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