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One Year On

Updated: Jun 18

Customer catch up - one year with Merchanter

As we neared the end of 2017, we took a look back on what had happened in the year.

In the summer, we welcomed a number of new customers to the Ten-25 family (some of you may even remember us writing about them in our newsletter - you can sign up here)

We caught up with them to see how they were getting on.


If you have been using a system for a long time, it becomes second nature to you. All those little short cuts and tricks you have learned take time, so switching to a new system will always take a while to bed in.

As Charlie Socofsky of Channel Timber commented:

After doing things one way for 30 years, it has taken us a while to adapt. We’re getting there though, and we know the features of the system will be really beneficial. There’s a lot of potential there to do even more than we’re already doing, and we’re getting to grips with it all now.

We know it isn’t always easy learning new ways of doing things, and we’re always available to provide ongoing help and advice for our customers.

We pride ourselves on our service, and provide as much training and support as our customers need to get them up and running.

Jarlath Blewett of AJ Ferguson said:

The training up front was very useful; in fact there was so much information it was difficult to take it all in before being up and running with the system.

He suggested that perhaps splitting training over time, allowing users to get to grips with the basics before following up with the more complex functions, might be useful, and this is certainly something we are happy to work on.


The longer you use a system and the better you know it, the more you’re likely to get out of it.

Charlie Socofsky said:

The data available on the system is tremendously useful, and the more we use it and add to it, the more useful it becomes. We’re making real headway with it, which looks set to improve even more the longer we use it.

Jarlath Blewett added:

We’re confident this is the system for us – it’s absolutely right for our business, even if it takes a while to get really proficient with. There will always be little niggles with any new system, as it’s such as big change, but overall we are happy with it and I’m sure as we get to know it better, we’ll get even more value from the excellent reporting features.

“Every business is different,” agrees Charlie. “We all have our own ways of doing things so it will take a while for any new system to be completely tailored. We needed a few adjustments up front which took time, but Ten-25 listened to all those needs and made the changes we requested. It speaks volumes that we hardly ever have to contact Ten-25 these days – but we know they’re there if we need them.”


So, what should you be aware of if you’re thinking about taking on a new system?

  1. Be patient. Any new system is going to take a while to bed in, and even longer to become second nature.

  2. Think through your needs up front. If you think the system needs adapting to suit your business, ask us; chances are, we can tailor it to meet your needs.

  3. Consider splitting out the training. We can look at covering basic usage up front, and then follow up with more in-depth training later on, so you’re not overwhelmed.

  4. Take a long term view. Yes, our systems are user-friendly but old habits die hard, and it will take a few months for everyone in your business to get to grips fully with the workings of a new system.

  5. Talk to us. If you have any concerns at all, we’re always just a phone call or an email away, and will happily give you the support you need.

Do you have any comments or advice to add?

Please get in touch and let us know! And thank you to Jarlath and Charlie for their honest and helpful feedback.


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