The Top 5 Highlights of 2021 (and a sneak peek at 2022)

Well, it’s been a rollercoaster, hasn’t it? But despite the enormous challenges that 2021 has presented the world with, we’re proud of many of the things that have been achieved.

As the year draws to a frantic close, with uncertainty mounting once again around what the new year may bring, we wanted to highlight just a few of the things we’re most proud of, and grateful for.

Our product

You could be forgiven for not sharing our enthusiasm for merchant ERP software – but maybe that’s because you haven’t tried ours yet!

The feedback we get from customers and demo-users about Merchanter is a phenomenal boost, and we are immensely proud of our products.

Merchanter is a system we believe capable of great things. We think it’s the most user-friendly ERP option on the market, and its powerful functionality represents an exceptional opportunity for merchants.

We continue to invest heavily in the service we provide and in developing Merchanter to stay ahead of the rest. Your feedback and ideas are always, always welcome: this system has been designed and built on what our customers have told us they need, and we are always looking for new ways to add value.

Next year we will be announcing some really exciting additions to our product range to help a wider range of merchants be able to access the best technology solutions at whatever scale suits them – more on that in the new year.

Our people

Of course, none of it would be possible without our people. We have invested a lot in our team this year, adding a dedicated QA tester, new developers and analysts, helpdesk support, a senior IT trainer to help implementations, administrative and project management support and many more. These are all people directly impacting the experience we can offer our customers, people who work to deliver our system and services in the best way and help merchants to get the best value from their ERP solution.

We’re also investing in our infrastructure, developing more resources to help customers find solutions to common problems and discover new features in the system at their own pace, such as our growing bank of training videos available on Merchanter.com, and an enhanced helpdesk system.

Every member of our team is dedicated to giving our customers the best value for their investment and the best service available, and we are immensely proud of the effort and ingenuity our people bring.

Our customers

It’s not just our own people we’re proud of – our customers have shown such strength, resilience and innovation over such a challenging period of time.

Some of our customers have been with us for almost all of our 40 year history and we are so grateful for their continued loyalty and support, just as we are delighted to welcome brand new customers to the Ten-25 fold. We are constantly striving to provide the absolutely best in terms of market-leading product and responsive, respectful service.

We know that it’s a challenging marketplace at the moment, compounded by sustainability pressures and of course, the seemingly neverending pandemic. But we know that our customers, like so many merchants, will continue to adapt and innovate to make the most of whatever tools and technology they have available, and thrive no matter how uncertain the backdrop.

Our industry

We feel incredibly grateful to be a part of such an innovative, resourceful and resilient industry. There have been so many shining examples of tenacity, adaptability and innovation, whether in terms of business models, digital adoption, valuing and respecting staff, supporting charities, striving for more sustainable practices at all points of the supply chain and many, many more.

Hats off to the whole construction industry for continuing to flex and innovate in such challenging times, while also demonstrating kindness and compassion for the humans at its core.

We are also of course part of the technology industry and it’s such an exciting place to be. We love seeing how new technologies are emerging all the time which can benefit merchants both on- and offline; the digital future is looking very exciting indeed.

Our (collective) future

While the challenges of climate change, health and economics continue to batter away, we continue to be impressed by the innovation and persistence of so many industries and individuals in fighting back. It’s easy to be swept away in the doom and gloom of the media, but there are so many things to be excited about and grateful for, and the bright minds joining the world stage to take action against the biggest threats are always cause for hope.

So here’s to next year, in all its messy, challenging glory. Adversity can often bring about the greatest leaps forward, so we are excited to see what comes next, and we remain confident that whatever happens, the people at the heart of this great industry will be able to face it with grace, courage and partnership. Let’s be curious, collaborative and creative in our solutions, and let’s remember to celebrate the wins, whether they’re microscopic or monumental.